CTC Business Services Global Capability Center

Own Your Global Capability Center. Not Another Outsourcing Contract.

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We design, build, recruit and operate fully owned Global Capability Centers that become an extension of your business, not a vendor relationship you renegotiate every year. 

Whether you’re a CEO scaling faster than local talent can support, a CFO balancing growth with cost, or an operations leader struggling to fill critical roles, our GCC model is built for you. 

  • Own your people 
  • Own your IP 
  • Scale faster
  • Reduce operating costs 30–50% 
  • Launch in 4–6 months 
gcc-outsourcing

Source: NASSCOM-Zinnov India GCC Landscape and mid-market GCC research.

How AI is Changing Global Capability Centers

The question isn’t whether AI changes GCCs. It’s whether your GCC is built to run on AI, or bolted together before AI was part of the plan.

Old GCC Model

AI-Era GCC

  • Headcount scales one-to-one with every new unit of workload
  • Leaner teams handle more, AI compresses 400 seats into 150
  • AI gets added later, layered onto operations already running
  • AI is embedded in the operating model from Day One
  • The center only executes the work you already assign it
  • The center becomes the engine that industrializes AI enterprise-wide
  • Building a GCC and investing in AI were separate decisions
  • The real question is who builds the team running your AI

CTC builds AI-native centers, not centers with AI added on. Every function, Finance, HR, Analytics, Customer Operations, is designed from the start to run on automation and AI, not retrofitted once the center is already live. 

What You Need to Do

Building a GCC isn’t something that happens to your business. It’s a sequence you walk through, and here’s exactly what it asks of you at each stage.

go-decision-workflow

Outcomes You Will Achieve with GCC 

Lower cost, redirected into growth

Meaningful savings against onshore operating costs, creating capacity to invest in growth.

Talent your local market simply can’t hire

Skilled finance, engineering and clinical professionals, at a scale your home market doesn’t have.

Work that doesn’t stop for a time zone

Continuous execution that reduces cycle times across critical functions. 

A standing capability, not a project

The same center running Finance and HR today becomes the platform you industrialize AI on tomorrow

Momentum your board can see in one cycle

Fast enough to show results inside a single budget cycle, not a multi-year transformation.

Why CTC ?

Unlike traditional consulting firms that stop at strategy or staffing firms that only recruit, CTC becomes your end-to-end GCC partner, from business case and legal entity formation to recruiting, operations, governance, and eventual transfer. 

one partner

One partner, start to finish

Strategy, entity, talent, technology and daily operations, through a single team.

build for bid market scale

Built for mid-market scale

Playbooks for $500M–$5B enterprises, not a scaled-down enterprise program. 

domain expertise

Domain expertise from Day One

Industry-specific talent in Healthcare, Insurance and Manufacturing.

commercial flexibility

Commercial flexibility

BOT, managed, captive advisory or as-a-service, matched to your risk profile. 

ai platform advantage

AI & Platform advantage

A ready-made AI, technology and operations foundation from Day One.

The Business Case for a GCC 

Cost Advantage

Talent Scale 

Follow-the-Sun 

Control & IP 

Illustrative: a 200-seat GCC across Finance, IT and Operations delivers 35–45% cost saving vs. onshore, $6–9M in indicative annual savings, with payback typically under 18 months. Figures are directional; we build your specific model from your actual baseline. 

Why India Continues to Lead GCC Setup 

map gcc

 
We match location to your talent mix, time-zone needs, language requirements and risk appetite, many clients run a hub-and-spoke model across two geographies. 

Is Your Organization Ready for a GCC?

You’re at the exact size where this gets hard, not easy: big enough to need real offshore scale, not big enough to have already built the machinery to do it alone. 

Business Challenge

CTC Solution

  1. Too big for a vendor relationship, too small to have built Global Business Services 
  1. We build the GBS-equivalent capability for you, at mid-market scale, not enterprise overhead 
  1. Rising G&A costs are outpacing revenue growth, with no easy lever left to pull 
  1. A GCC role runs 30–50% below onshore cost, freeing margin without freezing growth
  1. You already send some work offshore, informally, a few seats that never scaled 
  1. We turn that into a real, owned center, not another vendor relationship to manage 
  1. Your board or PE sponsor wants payback in one cycle, not a multi-year transformation 
  1. We take you live in 4–6 months, with most centers self-funding within 12–18 months 

Your GCC Runs Every Function, Not Just IT

Unlike traditional consulting firms that stop at strategy or staffing firms that only recruit, CTC becomes your end-to-end GCC partner, from business case and legal entity formation to recruiting, operations, governance, and eventual transfer. 

Finance & Accounting

R2R, P2P, O2C, FP&A

HR

Payroll, talent acquisition, onboarding

IT & Engineering 

Applications, cloud, cybersecurity

Analytics & AI

BI, actuarial modeling, automation

Customer & Operations

Contact center, claims, supply chain

Governance & Compliance 

Regulatory support, SOX, vendor management

Every function is tuned to the compliance, and process demands of Healthcare, Insurance and Manufacturing, not delivered generically. 

Choose the Right GCC Engagement Model

Build-Operate-Transfer (BOT)

We build, operate and transition it to you

Managed GCC 

We manage it under your brand, ongoing

Captive (Advisory)

You own and operate it, we advise

GCC-as-a-Service 

Ready-to-operate infrastructure and teams

Security & Compliance

Built in by Design, Not Retrofitted

security compliance

Built in from Day One, zero-trust access, encryption and background-verified staffing as standard. 

Let’s Build Your Business Case 

A focused, no-obligation feasibility session, sized to your functions, your industry and your growth stage. 

 Talk to CTC

Frequently Asked Questions About GCC Setup in India 

An offshore entity fully owned and operated by the parent organization rather than outsourced to a third party. It runs on the organization’s own systems and governance, so IP and institutional knowledge stay inside the enterprise. Also called a captive center, a Global In-house Center (GIC), or a global delivery center. 

A BPO owns the delivery team and charges a markup; a nearshore vendor still operates as a third party. A GCC is wholly owned by you, entity, workforce, process and IP, so value builds inside your company instead of an external provider’s. 

Fully-loaded operating cost per role typically runs 30 to 50 percent below comparable onshore locations. A 200-seat GCC can deliver $6M to $9M in annual savings, with payback typically under 18 months. 

Typically 4 to 6 months from go-decision to first productive teams, with 12 to 24 months to reach full operational scale. 

Under BOT, CTC establishes the GCC, recruits the team and manages operations, then transfers full ownership to your organization once it’s operationally established. It’s the most common starting point for a first GCC. 

BOT suits a first GCC. Managed GCC suits wanting it run under your brand without managing the entity. Captive (Advisory) suits running it yourself with support. GCC-as-a-Service suits starting with minimal capital. 

Bengaluru, Hyderabad, Pune, Chennai and the NCR lead, backed by deep STEM talent pools and strong infrastructure. Tier-2 cities like Visakhapatnam (Vizag) are increasingly attractive for cost and talent.