Platform Power That Redefines Enterprise Operations
Managing complex workflows across siloed departments slows innovation and weakens visibility. With CTC’s ServiceNow expertise, we build intelligent, unified platforms that connect your IT, HR, Security, and Customer Service functions, transforming how workflows, decisions are made, and outcomes are delivered.
CTC is a recognized ServiceNow Partner, offering Build, Managed Services, Reseller, and Consulting & Implementation support. We are a single-stop partner for your entire ServiceNow lifecycle. We focus on three transformation tracks:
- IT & Operations Service Excellence – We streamline ITSM and ITOM functions—boosting response times, automating support workflows, and ensuring service continuity across the enterprise.
- Employee Experience & Process Automation – From onboarding to HR case management, we digitize routine processes and deliver self-service experiences that boost satisfaction and productivity.
- Security, Risk & Compliance Automation – We embed ServiceNow Sec Ops and GRC modules to proactively monitor threats, automate policy enforcement, and maintain audit-ready compliance postures
Service Offerings
ServiceNow Implementation & Consulting
Strategy-led platform deployment that aligns with business goals, followed by tailored module configurations and rollout.
ServiceNow Managed Services
Ongoing administration, monitoring, and performance optimization to ensure seamless operation of your ServiceNow instance.
ITSM & ITOM Enablement
Optimize incident, problem, and change workflows while gaining full-stack visibility into IT infrastructure and health.
HR Service Delivery Automation
Accelerate response time for employee requests through unified portals, case routing, and knowledge-based workflows.
Customer Service Management (CSM)
Integrate field services, support teams, and backend operations to deliver fast, personalized customer resolutions.
Sec Ops & GRC Integration
Consolidate risk, automate controls, and streamline investigations across your security operations with unified dashboards.
Real-World Impact
Reduced Ticket Resolution Times
Automated classification, prioritization, and routing enable faster issue resolution across IT and HR operations.
Improved Employee & Customer Satisfaction
Self-service portals and streamlined workflows deliver consistent, user-friendly service experiences.
Lower Operational Overhead
Rule-based automation and centralized administration reduce workload and boost platform efficiency.
Better Risk Management & Audit Readiness
Integrated compliance controls and visibility into exceptions ensure you’re always ready for audits and assessments.
Why Choose Us for ServiceNow?
End-to-End Platform Expertise
We cover every module—from ITSM and HRSD to CSM and Sec Ops—adapting each to your needs, not the other way around.
Certified Implementation Specialists
Our certified consultants and architects follow best practices, ensuring successful deployment and governance.
Custom Integrations & App Engine Delivery
We bridge ServiceNow with third-party tools, legacy systems, and custom apps to extend value without disruption.
Cross-Domain Experience
With use cases spanning healthcare, finance, manufacturing, and public sector, we design workflows for industry-specific needs.